ALL SALES ARE FINAL. A submission of an order acknowledges that you have reviewed and agree to all policies, terms and conditions stated on our site.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch at info@virtuousg.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We DO NOT accept returns or exchanges on candles that have been lit. Candles are a subjective experience, therefore, we DO NOT accept returns or exchanges because the scent, color or aesthetic of the product is not to your liking. But GREAT NEWS! – Candles make amazing, thoughtful gifts so we're sure there is a special person in your life that will enjoy.
RETURNS / EXCHANGES + STORE CREDIT
We will gladly accept returns/exchanges on any items that are in their original, unused, or unworn condition along with all packaging. A claim must be submitted via returns@virtuousg.com within 7 days of receiving your order. Please include your order number in the subject and a brief description or reason for the return/exchange.
Once our Returns Team has reviewed and validated your request for a return/exchange order. You will be issued a new invoice that will include the following:
You are responsible for paying the invoice prior to your exchange order being shipped. Any delays in payment will effect the processing time of your exchange order.
Under no circumstance will we issue a refund for a return. All returns will be issued and processed for store credit. Exchange orders will be shipped 1-3 days after your original order is received. Customer is responsible for all shipping and handling charges and will be charged accordingly.
DEFECTIVE / DAMAGED ITEMS
In the rare occurrence of a production defect or damage, we will process an exchange order. A claim must be submitted via returns@virtuousg.com within 7 days of receiving your order. Please include your order number, a brief description of the defect/damage and photos showing the issue. A member of our Returns Team will review the claim and reply within 24 hours. If the claim is validated, you will receive a return label at no additional cost.
We like to process our exchanges as quickly as possible so we ask that you ship the damaged item within 7 days. Once we receive your return, we will ship out your exchange order within 1-3 days at no additional cost. While we strive to ensure the highest level of quality in our products, defects and damages may sometimes occur and under no circumstance will we issue a return.
In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement. Any claims made after 30 days from receiving the product will not be considered for replacement.
DISCOUNT / PROMO CODE
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
SHIPPING LIABILITY
Virtuous G™ is not liable for items lost or stolen in the delivery process and upon delivery of merchandise to the carrier (USPS/UPS) you will assume the risk of loss and title for the merchandise.
Virtuous G™ is not liable for any exchange packages that may become lost or stolen in-transit. If you choose to obtain your own shipping labels, please keep your proof of postage and/or return tracking number when shipping back your exchanges.
SHIPPING CHARGES
In the event of an exchange or return, original shipping and handling charges are non-refundable.
AN IMPORTANT NOTE —
CUSTOM ORDERS AND SEASONAL ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE UNDER ANY CIRCUMSTANCE. ITEMS THAT APPEAR USED OR WORN UPON INSPECTION ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.
WE RESERVE THE RIGHT TO REJECT ANY RETURNS/EXCHANGES THAT DO NOT COMPLY WITH THE CONDITIONS ABOVE. IF YOUR PACKAGE IS NOT ACCEPTED, IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE AND A REFUND WILL NOT BE GRANTED. ALL EVIDENCE WILL BE SUBMITTED TO YOUR FINANCIAL PROVIDER IF A DISPUTE IS FILED.
